Mustafa Sultan Science & Industry Co. L.L.C.
Services Information

The company's strength lies in its service portfolio which offers a wide variety across the full breadth of the product range. The Service includes:
  • Understand design and provide solutions based on specific customer requirements
  • Implementation of customised solutions
  • Managing the project and interfacing with other vendors
  • Providing installation and user/application training
  • Warranty/AMC/On-call support through the entire life of the system
  • Up-gradation of the system
This ensures that the customer's investment is protected for the defined period of time.
We also provide calibration services which cover the wide spectrum of instrumentation in process, electrical, electronics, environment, telecommunication and other areas.

System selection & design: In each of our lines, the concerned engineers sit regularly with end-users in each industry segment to advise them of the latest developments, understand the user requirements and, select a technically and commercially suitable solution for the requirements.

System documentation: Each and every system is supported with complete documentation consisting of system layout and architecture manual Operating and Service manuals as well as Inter connection diagrams.

Training: users are provided operation maintenance and service training at sites class rooms.

Customer Support: We have a large independent customer support department that is well equipped and staffed with engineers trained at our principals' factories abroad. We offer various options in our service portfolio consisting of Maintenance consisting, Life cycle proposals etc.

Our service engineers maintain equipment ranging from Life sciences (healthcare), Process Automation & Control, Analytical, Non-Destructive Testing as well as Learning Laboratories.

The company offers a complete range of after sales support services which includes the following Normal and extended warranty support, Labour only, parts only or comprehensive maintenance support. Life cycle proposals which include upgrades of hardware and software through the life of the equipment are also offered and have been implemented.

Maintenance Contracts:

Industrial: We have running service agreements for all equipments marketed by us with:
  • Oman refinery
  • Shell Oman
  • Petroleum Development Oman
  • Ministry of Electricity & Water
These include tank gauging systems, motorized valves, process instruments, PLC & SCADA systems.

Medical:
  • For X-Ray systems in hospitals all over Oman
  • For the cardiac catheterization facility at the Royal Hospital
  • For X-Ray Processors
  • For Blood Gas Analysers
  • For Ultrasound machines in private and Government organizations
The wide range of equipment in terms of technology and complexity points to the diversity of expertise available within the organization.

Analytical:We undertake running maintenance services for all equipments marketed by us and have contracts with:
  • AES Barka
  • Shell Oman
  • Petroleum Development of Oman.




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